Utilities Customer Service

Customer Adjustment Request Policy

Residential Customers: 

Policy: Allow a one-time adjustment in 12 month period to reduce payment due on an account affected by a leak or new sod. 

BILLING ADJUSTMENTS  - Leak or New Sod Adjustment

All customers must fully complete and submit an adjustment request application within 60 days from 1st or 2nd consecutive affected bill date.

Customers are eligible for an adjustment once per 12 month period. The consumption period to be adjusted cannot exceed two consecutive billing cycles. The consumption amount attributed to the leak must be at least 20,000 gallons above the account average or double the account average for the past 12 months.

Once the application is received, the customer will be notified within 30 - 45 days of adjusted amount.

Any suspicious behavior, such as altering dates or falsifying documents, will result in adjustment requests being denied. Repair bill receipts/Invoice or new sod letters must be attached.

The average ‘normal’ monthly use is calculated based on the customer’s consumption history for the past 12 months. The excess consumption is calculated at the lowest tiered rate. The difference is the adjusted amount and will be applied as a credit to the customers’ account.

For new accounts with no previous billing history, consumption from the next three billing cycles will be considered to determine “normal” monthly usage.

Payments must continue to be made by the due date to avoid disconnection of service.

You can submit your application form to wscustomerservice@seminolecountyfl.gov, fax (407) 665-2125 or bring it to the Business Office at 500 W. Lake Mary Blvd, Sanford, FL 32773. If you have any questions, you can reach the Business Office at (407) 665-2110.

Application Form Button

Residential Customers: 

Policy: Allow a one-time adjustment in 12 month period to reduce payment due on an account affected by a pool fill.  

BILLING ADJUSTMENTS  - Pool Fill Adjustment

All customers must fully complete and submit an adjustment request application within 60 days from 1st or 2nd consecutive affected bill date.

Customers are eligible for an adjustment once per 12 month period. The consumption period to be adjusted cannot exceed two consecutive billing cycles. The average consumption must be below 15,000 gallons in order to qualify. Sewer caps at 15,000 gallons regardless of the water consumption amount for residential customers.

Once the application is received, the customer will be notified within 30 - 45 days of adjusted amount.

Any suspicious behavior, such as altering dates or falsifying documents, will result in adjustment requests being denied. Receipts or letters must be attached.

The average ‘normal’ monthly use is calculated based on the customer’s consumption history for the past 12 months. The difference is the adjusted amount and will be applied as a credit to the customers’ account.

For new accounts, consumption from the next three billing cycles will be considered to determine "normal" monthly usage.

Payments must continue to be made by the due date to avoid disconnection of service.

You can submit your application form to wscustomerservice@seminolecountyfl.gov, fax (407) 665-2125 or bring it to the Business Office at 500 W. Lake Mary Blvd, Sanford, FL 32773. If you have any questions, you can reach the Business Office at (407) 665-2110.

Application Form Button

Commercial Customers:

Policy: Allow a one-time adjustment in 12 month period to reduce payment due on an account affected by a leak.

BILLING ADJUSTMENTS - Leak Adjustment

All customers must fully complete and submit an adjustment request application within 60 days from 1st or 2nd consecutive affected bill date.

Customers are eligible for an adjustment once per 12 month period. The consumption period to be adjusted cannot exceed two consecutive billing cycles. The consumption amount attributed to the leak must be at least 50,000 gallons above the account average or double the account average for the past 12 months.

Once the application is received, the customer will be notified within 30 - 45 days of adjusted amount.

Any suspicious behavior, such as altering dates or falsifying documents, will result in adjustment requests being denied. Receipt must be attached.

The average ‘normal’ monthly use is calculated based on the customer’s consumption history for the past 12 months. The excess consumption is calculated at the lowest tiered rate. The difference is the adjusted amount and will be applied as a credit to the customers’ account.

For new accounts, consumption from the next three billing cycles will be considered to determine "normal" monthly usage.

Payments must continue to be made by the due date to avoid disconnection of service.

You can submit your application form to wscustomerservice@seminolecountyfl.gov, fax (407) 665-2125 or bring it to the Business Office at 500 W. Lake Mary Blvd, Sanford, FL 32773. If you have any questions, you can reach the Business Office at (407) 665-2110.

Application Form Button