ePlan First-Time User Setup

First time using ePlan ProjectDox with Seminole County

When using Windows or Mac OS, pop-up blockers must be disabled, and clearing the browser cache is required for first-time use of our ePlan ProjectDox Review site. If you need additional assistance, contact your IT department or a local computer company.

Step 1: ProjectDox EPlan uses pop-up windows. If you have a pop-up blocker enabled, you will have to disable the blocker for the ePlan ProjectDox Review site.

Step 2: Users are encouraged to clear the Temporary Cache folders for their browsers as there are occasional updates to ePlan ProjectDox. Please see your browser’s Help files for instructions on clearing the Temporary Cache folder. If you see a white screen after logging in to ePlan ProjectDox, the browser cache must be cleared, close all open windows, and open a new browser window to enter the ePlan ProjectDox review site.

Step 3: Passwords for first-time users will be sent an email from ePlan ProjectDox containing a case sensitive temporary password. You may also click "Forgot Password" to receive a verification code to log in. We are unable to change your password. Once the verification code is received, update your profile, and DO NOT complete the security questions at the bottom of the profile page to change your password. Once you click "Save" you will be able to click "Open" on the task. 

Step 4: A new window will open, follow the instructions on the page to ensure the task is completed. Completing the task notifies Seminole County you are ready for review. If a task is not completed, this will result in a delay in your review.  

Instructions for setting up Google Chrome:

Pop-up blocking must be disabled PRIOR to using ePlan. Clearing the browser cache is recommended. To disable the pop-up blocker in Chrome, follow these steps:

1. In the top-right corner of Chrome, click the Chrome menu icon
2. Select Settings.
3. Click Privacy and Security, and expand the Site Settings field.
4. Scroll down to and expand Pop-ups and Redirects.
5. Click the Add button under the Allow field.
6. Enter the ProjectDox URL "eplan.seminolecountyfl.gov", then click the Add button.
7. Close out of Settings when finished.

Instructions for setting up Safari:

Pop-up blocking must be disabled PRIOR to using ePlan. Clearing the browser cache is recommended.  To disable the pop-up blocker in Safari, follow these steps:

1. Select Safari->Preferences, then click Security.
2. In the Web Content and Internet plug-ins sections, deselect the Block pop-up windows checkbox.
3. Close the window.

Instructions for setting up Firefox:

Pop-up blocking must be disabled PRIOR to using ePlan. Clearing the browser cache is recommended. To disable the pop-up blocker in Firefox, follow these steps:

1. Click the menu button and select Options.
2. Click the Content menu, and select the Exceptions button next to the Pop-ups field.
3. Enter the ProjectDox URL in the available field, then click Allow.
4. Click the Save Changes button.