MSBU
PROGRAM
407.665.7178
EMAIL

Service Problems?

Electrical utility companies (such as Florida Power and Light and Progress Energy/Lighting Solutions) own and maintain the street lights and poles located throughout Seminole County. The street lighting equipment installed in most residential areas in the unincorporated area of the County are funded through special assessments districts called MSBUs. The street lighting equipment is maintained and serviced by the power companies. When minor repairs are required, such as a non-functioning light, property owners are encouraged to contact the power company directly for repair services. The power company responsible for the street lighting equipment is generally the same company that provides residential electric service in the same area. When major repairs are required, such as replacement of a damaged pole, please contact the MSBU Program. Emergency repair requests, such as an exposed or downed power line should be reported immediately to the power company.

For Trimming Tree Vegetation from Power Lines - Contact the Power Company Directly
(Contact Information is Below)

Because power lines are not a component of the lighting equipment funded through the MSBU Program, it is necessary for residents to contact their power company directly to file a request for tree trimming.  Please contact the company that provides power to your home. Contact information is shown below.

For Minor Repairs - Contact the Power Company Directly (Contact Information is Below)
(i.e., Lights Not Working)

When reporting an equipment repair problem to the power company, it is always helpful to provide the address of the pole location and its assigned number which can be found on a metal plate on the pole at approximately five feet above the ground. In most instances, a direct request from property owners to the power company will expedite the scheduling of the service response. However, if you experience any difficulties in reporting the repair request or in receiving service, please contact the MSBU Program.

Which Power Company Should I Contact?

The lights on your street are powered by the same company that provides electricity to your home. Please contact the company that provides power to your home. Contact information appears below:

Progress Energy

• Telephone: (800) 228-8485
• Submit an online repair request

Florida Power & Light Company (FPL)

• Telephone: (800) 226-3545
• Submit an online repair request

For Major Repairs Only - Contact the MSBU Program

For repairs that are more extensive, such as replacement of a damaged pole or equipment painting, please communicate your request via the MSBU Program. The MSBU Program offers two convenient ways for requesting street light repairs:

• Complete the online repair request form. The information submitted on the form will assist the MSBU Program in coordinating the repairs with the power company servicing your area.
• Contact the MSBU Program.. We will document all of the necessary information and report the problem to the power company servicing your area. If possible, when reporting, please provide the address of the pole location and its assigned number which can be found on a metal plate on the pole at approximately five feet above the ground.
  
  ***Emergency repair requests, such as an exposed or downed power line should be reported immediately to the power company.***

Covered and Non-Covered Repair/Maintenance Services

The repair and/or maintenance provisions associated with the street lighting equipment funded through the MSBU Program, and provided by the power company, is regulated by the Public Service Commission. The repair/maintenance fee charged to the MSBU Program obligates the power company to provide any service that is necessary to keep the equipment in good working order. Therefore, the maintenance service requirements have limitations. For example, the routine painting of poles is an optional maintenance service. In certain situations, painting may be available from the power company. However, if painting services are made available, the scheduling lead time for the service is typically in the realm of 12 to 18 months at a minimum. To inquire about scheduling pole painting, please contact the MSBU Program or complete the online repair request form.