Fiscal Services Department
MUNICIPAL SERVICE BENEFIT UNIT
[MSBU Program]
 

Website & Customer Service Response

Customer Service Response SurveyPurpose: The purpose of this survey is to help the MSBU Program of Seminole County understand and respond to the needs of our customers. We encourage you to participate in this survey so that we can learn how to improve our customer service support and response. Thank you.

1. 

The website flows well and is convenient.

Strongly Agree

Agree

Disagree

Strongly Disagree

Don't Know/Can't Say

2.

The website provides the information I need.

Strongly Agree

Agree

Disagree

Strongly Disagree

Don't Know/Can't Say

3. 

The website provides accurate information.

Strongly Agree

Agree

Disagree

Strongly Disagree

Don't Know/Can't Say

4.

Compared to other government websites, the website for the MSBU Program is better.

Strongly Agree

Agree

Disagree

Strongly Disagree

Don't Know/Can't Say

5.

The customer service response was above my    expectations.

Strongly Agree

Agree

Disagree

Strongly Disagree

Don't Know/Can't Say

6.

What was the nature of your site visit?

  Assessment Information

  General Information

  Property Sale

  Solid Waste

  Street Lighting

  New Resident

  Neighborhood Improvement

  Other:

7.

What services were of the most interest to you?

  Assessment Look-up

  Email Customer Service

  Speaker Bureau

  On-Line Option Change

  New District Information

  

  Other:

8.

Are you a resident of?

Seminole County (Incorporated) 

Seminole County (Unincorporated)

Other         Don't Know

9.

How did you find out about this site?

MSBU Brochure

  Personal Referral

Search Engine

MSBU Program Employee

  Other County Employee

  

  Other:

10.

What additional information should be included in this website?

  
   

 

11.

 How can we improve our customer service?

  
   

 

Name:

  
 

Email Address:

  
 

Phone Number:

###- ### - ####  

     

RESOURCES

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CONTACT INFORMATION
MSBU Program
1101 East First Street, Room 3301
Sanford, FL 32771
Phone: (407) 665-7178
Fax: (407) 665-7185
E-mail

Fiscal Services
1101 East First Street
3rd Floor Sanford, FL 32771
Phone: (407) 665-7176
Fax: (407) 665-7183
E-mail

Open Hours
Monday - Friday
8 am  - 5 pm
 
MY SEMINOLE LINKS
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Seminole County Government   1101 East First Street Sanford, FL 32771  407-665-0311
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