Residential deposits are returned after a satisfactory payment record has been met and continuous service for a period of 12 months.
Satisfactory payment consists of the following criteria:
- no late payment in the previous 12 months;
- no checks returned by the bank for insufficient or uncollected funds;
- the account has not been disconnected for non-payment;
- customer has not tampered with the meter;
- customer has not used services in an illegal or unauthorized manner.
Click here to visit the Environmental Services Business Office web page.