The Question:

I’ve been away for two weeks, should my bill be this high?

 

The Answer:

A customer’s time away from home may overlap billing periods and the bill may show little or no reduction from the average use. However, there may be a water leak or loss at the property (for example: a leaking toilet; slow faucet drips; a break in a service line.) Leak detection information is available from SCU (Seminole County Utilites); our office will be happy to help you identify possible sources of water loss.

Click here to visit the Environmental Services Business Office web page.

Are your water meters accurate?

Do you estimate water meter readings?

How do you measure sewer usage for billing purposes?

I’ve been away for two weeks, should my bill be this high?

What are the rates based on?

What are the rates for Irrigation?

What are the rates for commerical use?

What are the water rates for a single family?

When can I get an adjustment for a pool fill?

Why do I pay a monthly charge when I’m not using the water, or I’m away from home?

Why is my bill so high?

Can I have my water turned off today?

Can I turn my own water off?

I have a financial crisis and cannot pay my utility bill. What can I do?

I just received notice that my service will be disconnected if I don’t pay my bill. What do I do?

Is there a fine for tampering with meters or hydrants?

Should I have my water turned off while I’m on vacation?

Can I upsize my water meter; if so, what are the sizes and charges?

How Do I Read Your Meter?

How do you check for a leak by looking at your water meter?

How do you read my water meter when it is under dirt, mud, water, full of ants, or all fogged up?

How do you read the meter?

There are two water meters in the box, which one is mine?

What is a "Residential Irrigation" Meter?

What size is the typical residential water meter?

Who determines where the water meter is located?

Why are you changing my water meter?

I received a message that my credit card was declined, what should I do?

Is it safe to make a credit card payment online?

What are your office hours and what is your contact information?

What payment methods do you accept?

Where can I pay my water bill?

Can I get a separate meter for irrigation?

Customer Security Deposits

How do I get Water & Sewer Service; I’m new in the community?

How do I transfer service from one address to another?

How much notice must I give to Start Services?

What is my balance and when is it due?

What is the amount of deposit based on?

Can you tell me where the pipes are to my house?

How can I determine the source of problem of a sewer blockage?

Where are the water and sewer lines that serve my property?

Who is responsible for damaged meter boxes and meters?

Who is responsible for leaks?

How can I view and pay my water bill online?

How do I change my PIN number or email address?

I just made a payment online or in the office, but it is not reflected in my Account Balance online. Why not?

I received a message that my credit card was declined, what should I do?

Is it safe to make a credit card payment online?

What hours is the online system available?

What if I forget my PIN?

What should I do if I am unable to verify my email address using the email that was sent to me?

What should I do if I can’t log in after enabling my online access?

What should I do if I did not receive my email address verification?

Where do I find my PIN number?

Why do I have to enter my credit card information every time?

Will I still be mailed a monthly bill if I sign up to access my account online?

More Water Conservation Tips that will greatly decrease your water bill.

The following suggestions are practices that everyone can use and will result in reduced water consumption by 15 - 25 percent without a deal of difficulty or discomfort.

What are some general water saving tips?

What are the water restrictions at this time?