Customer Service is our First Priority

The billing process begins with meter reading. These readings are then transferred electronically to our computer system where they are posted to the individual accounts. The Senior Staff Assistant then manually verifies the computer reports. She checks for high/low consumption, zero consumption, and other possible problems. These issues are addressed along with the final accounts (customers leaving our system) and new accounts (customers entering our system), before the bills are calculated and printed.

In 1986, we serviced approximately 9,000 customers. The bills were generated by computer, but each bill was hand sorted by zip code. In 2001, we serviced approximately 33,500 customers and their bills are sorted by zip code on the computer.