Policy: Provide a one-time leak or pool fill adjustment in a 12 month period to reduce payment due on an account affected by filling a swimming pool or a qualifying leak.
All customers must fully complete and submit a leak & pool fill adjustment request application with supporting documentation within 45 days of a leak repair or pool fill. Supporting documentation includes the following:
(a) plumber’s invoice (showing company’s name, address, date, and customer’s name and address) – need to specify what type of repair was made
(b) receipts from hardware store such as Lowe’s or Home Depot
(c) and/or pictures.
Customers are eligible for a leak adjustment once in a 12 month period. The consumption period to be adjusted cannot exceed two billing cycles. The consumption amount attributed to the leak must be at least 20,000 gallons above the account average or double the account average for the past 6 months. The leak adjustment request must be submitted within 45 days of the repair date.
The request will be reviewed and if determined to be a qualifying leak and adjustment will be granted. If the customer does not have a qualifying leak the request will be denied. The customer will be notified within 90 days of approval or denial.
Once a request has been approved for an adjustment, the average ‘normal’ monthly use is calculated based on your history for the past 6 months. The excess consumption is calculated at the lowest tiered rate. The difference is the adjusted amount and will be applied as a credit to the customers’ account.
- Payments must continue to be made by the due date to avoid disconnection of service.
- Acts of theft or vandalism will be adjusted on a case-by-case basis with repair documentation and a supporting police report.
- Any suspicious behavior, such as altering dates or falsifying documents, will result in adjustment request being denied.
POOL FILL ADJUSTMENTS
Swimming pools credits will be limited to new construction and complete drain and fills due to repair. This credit will not be provided more than once annually. All customers must fully complete and submit a leak & pool fill adjustment request application with supporting documentation within 45 days of a leak repair or pool fill. Supporting documentation includes the following: (a) a letter from the contractor or pool service company with the following information: reason for the pool fill, number of gallons used, receipt, date, customer’s name and address.
For pool fills, only sewer charges will be credited based on the customer’s average usage for the prior of 6 months. If the customer’s average usage is at or above 15,000 for residential customers, no adjustment will be given for sewer.
You can submit your application form to firstname.lastname@example.org, fax (407) 665-2125 or bring it to the Business Office at 500 W. Lake Mary Blvd, Sanford, FL 32773. If you have any questions, you can reach the Business Office at (407) 665-2110.