Florida's Natural Choice
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Carol L Hunter
Environmental Services Director

Phone: (407) 665-2000
Utilities Division
Customer Service

500 West Lake Mary Blvd
Sanford, FL 32773-7499
Phone: (407) 665-2110
Fax: (407) 665-2019

Mailing Address
P.O. Box 958443
Lake Mary, FL 32795-8443

Water & Sewer Customer Service/Business Office -
Phone:(407) 665-2110

One Stop Permitting -
Phone: (407) 665-2143

Utilities Engineering - 
Phone: (407) 665-2024

Utilities Operations Division - E-mail
Phone: (407) 665-2135

After Hours Emergency
Phone: (407) 665-2767

Water Conservation -
Phone: (407) 665-2121

Solid Waste Management Division
1950 State Road 419
Longwood, FL 32750
Phone: (407) 665-2260

Environmental Services


If this is an emergency situation, please call our office at 407-665-0005 or 407-665-2110. Please do not send information via e-mail if you are reporting a leak, water main break, sewer line break, or if you need an immediate response. E-mails are typically answered within 3 to 4 business days.
 New Account Information:
Terminating Your Account:
Please call our office at 407-665-2110. Please note, we do not terminate accounts on Fridays or a day before a holiday. Minimum of 24 hour notice will be needed.
Leak or Pool Fill Adjustment Information:
You Can Pay Your Water Bill By:
1. Postal Mail:P.O. Box 958443 Lake Mary, FL 32795-8443
2. Business Office:500 West Lake Mary Blvd Sanford, FL 32773
3. Online:
Currently we do not offer automatic bill pay or payments by phone. Payments are received via mail, online payments, or in person at our physical address listed above.

Public records status of e-mail addresses; agency website notice. - Any agency, as defined in s. 668.6076 119.011, or legislative entity that operates a website and uses electronic mail shall post the following statement in a conspicuous location on its website:
Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.