Collection Service Level Change Request

SERVICE CHANGE EFFECTIVE DATE INFORMATION

UPGRADE  -  A service "upgrade" is a service change that adds services and increases the amount of the annual assessment. The new assessment amount will be displayed when the new service option is selected.  The additional cost for the current service year, will be included on the next property tax bill.  A confirmation of the requested service change with notification of the upgrade amount will be mailed the property owner.

Service upgrades may be requested at any time during the year.  The requested upgrade will be effective within five (5) business days. 


DOWNGRADE  -  A service "downgrade" is a service change that removes services and decreases the amount of the annual assessment. The new assessment amount will be displayed when the new select service option is selected.  A confirmation of the requested change will be mailed to you (property owner).

Downgrade requests are accepted throughout the year, however processing is coordinated with the first available tax year.

• Downgrades are effective on January 1 of the calendar year beginning after the assessment for the new option is included on the property tax bill. The deadline for requesting downgrades for the next service year is August 15th. As examples:
  • Downgrade requests received between August 15, 2022 and August 15th, 2023 will be effective as of January 1, 2024 and will be included on the 2023 property tax bill
  • Downgrade requests received between August 16th, 2023 and August 15th, 2024 will be effective as of January 1, 2025 and will be included on the 2024 property tax bill