Emergency Communications

SUZANNE LADD, PROGRAM MANAGER   Emergency Medical Dispatch

The Seminole County, Department of Public Safety Emergency Communications Center provides centralized dispatch services for fire and EMS resources to all fire and Emergency Medical Services (EMS) agencies operating as a part of the Seminole County First Response System. These municipalities include Altamonte Springs, Casselberry, Lake Mary, Longwood, Oviedo, Sanford, Winter Springs, and the unincorporated areas of Seminole County.

The Emergency Communications Center is located in the combined Public Safety-Sheriffs Office complex located at 150 Eslinger Way in Sanford, Florida.

E911 CenterThe Center operates a computer aided dispatch system that identifies and recommends for dispatch the nearest appropriate unit to an emergency. In addition, a traffic monitoring system displays real time video of major highways on monitors located in the Emergency Communications Center allowing Operators to actually see the incident and dispatch appropriate emergency equipment to the scene.

All Operators working in the Emergency Communications Center are certified Emergency Medical Dispatchers (EMD) and are trained to provide life saving instructions to callers during emergency medical situations.

The Emergency Communications Center also provides after-hours dispatch services for the Animal Services Division and other county operational departments and divisions.

911 Call TakerIn case of an emergency, citizens and visitors should dial 911 to access the nearest PSAP (Public Safety Answering Point) to their location where a 911 Call Taker will make the following statement:

"911, Do you need Police, Fire or Medical?"

You will be prompted for the following information:

Describe the emergency situation.

Locations of the emergency (Street address and nearest cross street).

The telephone number you are calling from.

Additional questions may be asked depending on the type of emergency. In the event of a medical emergency, an Emergency Medical Dispatcher (EMD) will ask specific questions and provide medical pre-arrival instructions while emergency units are enroute to the emergency scene.

"Emergency Communications is an approved facility for Veterans Training"