Central Services
Customer Support
The Customer Support Team is responsible for Help Desk support, Operators, telephone, radio, computer and operation service requests, internal/external inquiries, and internal software training.
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Some Quick Facts
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| Customer Support: |
Average 900 Calls a Day |
| Technical Support: |
175 a week |
| Busy Hours: |
9-10 and 10-11 |
| Busy Day: |
Monday - twice as many calls than any other day |
| Calls per Day: |
30,409 Incoming; 23,821 Outgoing; 54,230 Total |
| Calls Weekly: |
145,712 Incoming; 122,731 Outgoing; 268,443 Total |
| Calls Yearly: |
7,602,250 Incoming: 5,955,250 Outgoing; 13,557,500 Total |
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